Privacy Policy

This Privacy Policy explains how Home Warranty Shield (“EverHome,” “we,” “us”) collects, uses, and shares information when you visit our websites, request a quote, purchase a plan, or contact support.

Information we collect

• Contact information: name, email, phone number, mailing address, ZIP code.
• Home and plan details: home type, requested coverage, service preferences, claim details.
• Payment information: if you purchase, we collect billing details via secure payment providers.
• Device/usage data: IP address, pages viewed, cookies, and similar analytics data.
• Communications: messages you send us and call/chat records where permitted by law.

How we use information

• Provide quotes, enrollments, and customer support.
• Process claims, schedule technicians, and manage service communications.
• Prevent fraud, secure accounts, and improve site reliability.
• Send service-related notices and, where allowed, marketing communications.
• Comply with legal obligations and enforce our terms.

How we share information

We share information as needed to operate our services, for example with:

• Service providers: hosting, analytics, customer support, payment processing.
• Contractors/technicians: to fulfill service requests and repairs.
• Business partners: when you request information or we co-offer services (as disclosed at the time).
• Legal/safety: when required by law or to protect rights, safety, and security.
• Business transfers: during a merger, acquisition, or asset sale (with appropriate safeguards).

Cookies and analytics

We use cookies and similar technologies to keep the site working, remember preferences, measure performance, and understand usage. You can adjust cookie settings in your browser. Some features may not work properly if cookies are disabled.

Marketing and text messages

If you provide a phone number, you may receive calls or texts about your quote, plan, or claims. You can opt out of marketing texts by replying STOP, and you can opt out of marketing emails via the unsubscribe link (service messages may still be sent).

Data retention

We retain information for as long as necessary to provide services, comply with laws, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and legal requirements.

Security

We use reasonable safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your privacy choices

• Update your contact preferences by contacting support.
• Opt out of marketing emails using the unsubscribe link.
• Opt out of marketing texts by replying STOP.
• California residents can review our California Privacy Notice and submit requests via our CCPA Request Form.

Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Contact us

Questions? Contact us at info@homewarrantyshield.com or call (888) 404-2513.

Related: Privacy Notice • E-Sign Consent • Terms of Use